Dad's senior living journey – seeking information
November 24th, 2007With my dad still in the hospital, and understanding that this has been another “episode” in his ongoing battle with liver disease (which will only progress), my brother and I have been talking about suggesting to Dad that he move to an assisted living facility. This is obviously a major life change, and we are unfortunately approaching it with absolutely no information whatsoever about how the process works – how care is paid for, how “free to roam” a resident is once they live in the facility, etc. (If you have any basic information you could share, please comment below – I’d love to hear from you.)
We’ve also learned our first lesson: there’s no information to be had on the weekends. No open offices, no tours, nothing outside the normal Monday-Friday, 8-5 business hours. And very, very few facility websites with any kind of practical information at all beyond the pastoral photos and comforting (but very general) copy.
And so my first bit of constructive criticism for the senior living industry is this: you need to be available to concerned families when they are actively seeking information. This means being available on weekends for informational appointments and even facility tours; and it means being more comprehensive in the information that’s provided on your websites – if you even have one.
Ideally, I would like for my brother and I to be able to gather enough information to have an initial conversation with Dad, answer his most basic questions, and then take him on a tour so he can see first-hand that assisted living doesn’t mean living in a nursing home, which is something I know he fears. I would have liked to have had that information before he leaves the hospital, but since no one we called offers weekend tours and since he’ll likely go home on Sunday, it looks like we won’t have that opportunity.
Last Friday was our 16th wedding anniversary. We celebrated with a nice dinner out at The Big Steer in Altoona and then drinks with friends.
Multifacety is a word I made up to describe the state or condition of being multi-faceted. I've got one blog, 